Free shipping and returns on all orders above Rp 1,000,000
  • Countries of delivery
    We deliver worldwide, except to the following countries: Belarus, Iraq, Iran, Russia, Turkey and Ukraine [***need info from DHL].
  • Delivery Fees
    Shipping costs are calculated based on the total weight of your order. The estimated shipping fees for one bag is: $20 USD for delivery to Southeast Asian countries.
  • Delivery Times
    • For deliveries in Southeast Asia, delivery takes a maximum of 5 business days (excluding models on pre-order, in which case the shipment date is indicated on our website as well as your order confirmation email).
    • For countries beyond Southeast Asia, delivery takes a maximum of 10-12
  • Can I have my bag repaired?
    Yes, a repair service is available for our bags. If you require this service, please email us at longstoryshort.jkt@gmail.com with photos of your bag’s condition. Please note that repairs must be arranged directly at our workshop in Tangerang, Indonesia. We will send you the complete address details once we receive your email.
    Please note that customers are responsible for all delivery charges when returning items.
  • Can I refund my bag?
    Unfortunately, we do not offer refunds. However, if you encounter any issues with your bag, please contact us via email, and we will assist you further.
  • Can I return the bag I purchased from your website?
    Yes, returns are accepted within 7 days of receiving your bag. To initiate a return, please email us. The bag must be unworn and in its original condition. Returns may be refused if the bag shows any signs of use.
    Please note that customers are responsible for all delivery charges when returning items.
  • How do I track my order?
    You can track your order by entering your tracking number here. For further assistance, feel free to contact us at longstoryshort.jkt@gmail.com.
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